current position:Home>Why do more and more online stores choose customer service outsourcing? Is it better to hire customer service or outsource customer service?

Why do more and more online stores choose customer service outsourcing? Is it better to hire customer service or outsource customer service?

2022-05-07 17:11:15Wind and water rise

For Taobao online store , Customer service is an essential position , Customer service is also the key link for online stores to improve the conversion rate . So here comes the question , Customer service outsourcing has developed with the development of e-commerce industry , It has become the choice of many shopkeepers . At this time, the shopkeeper will consider self-employed customer service , Or find customer service outsourcing . Wangmeng Xiaobian thinks that each has its own advantages and disadvantages , The main thing is that the shopkeeper makes a choice according to the actual situation .

 Why more and more online stores choose customer service outsourcing ? Is it better to hire customer service or outsource customer service ?

1、 Self employed customer service

Because the threshold of customer service is relatively low , The customer service hired by the shopkeeper is generally difficult to find a professional , So shopkeepers need their own training and supervision , But also because of this, for the problems encountered by customer service in their work , You can also understand and solve the optimization problem at the first time . And the customer service they recruit is more loyal , Only do the task of your own store , It can also better adapt to the growth of the store .

But if you have no experience in self employed customer service , It takes a lot of cost and energy to spend on training , And also adjust the relevant customer service management system and training materials . Plus the customer service company is boring , The shopkeeper will be faced with a well-trained customer service staff , Worked for a month or two , Because the customer service work is too boring to do , So the shopkeeper has to recruit customer service again .

2、 Customer service outsourcing

Compared with self-employed customer service , The cost of customer service outsourcing is lower , If you choose customer service outsourcing, you don't need to consider office costs 、 equipment 、 Customer service training and other costs can also be saved . The shopkeeper can also choose the corresponding professional customer service according to the service scope of the store . The customer service of customer service outsourcing companies have a lot of practical experience , It can better solve customers' problems , So as to improve the service quality of the store , Increase conversion rate .

But more and more customer service outsourcing companies appear , Make the outsourcing market mixed , So when choosing customer service outsourcing , We need to understand the situation of outsourcing companies , Look at their company's qualifications 、 management 、 Training system and other issues , I understand , Combined with the actual situation of the store , Consider whether to choose customer service outsourcing .

The above is what Wangmeng Xiaobian learned , I hope it will be of some help to you . If you want to know more, you can comment or write a private letter , You can also pay attention to Shanghai Wangmeng where Xiaobian is located , Shanghai Wangmeng is a high-quality service provider focusing on customer service outsourcing service , You can also provide customer service outsourcing related services .

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